Why Choose This Course?

Effective retrofit advice is essential to achieving successful, occupant-focused retrofit outcomes. This course equips advisors with the skills and knowledge needed to build trust with householders, communicate complex information clearly, and ensure that retrofit plans align with occupants’ needs and circumstances. It supports a whole-house, fabric-first approach and ensures alignment with PAS 2035. Whether you’re already working in a customer support role or looking to transition into retrofit advisory work, this qualification gives you the confidence and credibility to make a real difference.

Content Overview

This course covers the essential knowledge and skills required to provide effective retrofit advice in line with PAS 2035 and best practice, including:

• An overview of domestic retrofit, net zero, and energy efficiency principles
• The role of the Retrofit Advisor and how it fits within the PAS 2035 framework
• Understanding property types, fuel poverty, and occupant needs
• Communicating technical information clearly to householders
• Behavioural change, energy use, and supporting informed decision-making
• Signposting to support services, grants, and funding opportunities
• Equality, diversity, and safeguarding in retrofit advisory practice
• Legal, regulatory, and data protection responsibilities
• Assessment includes written tasks, reflective activities, and practical demonstrations aligned to NOCN qualification standards.

Entry Requirements

There are no formal entry requirements for this qualification. It is designed for individuals working in, or aspiring to work in, customer-facing roles within housing, retrofit, energy advice, or community support services. Strong communication skills and an interest in sustainability and energy efficiency will be beneficial. The course is accessible to both new entrants and experienced professionals seeking to formalise their knowledge

Certification

On successful completion of the course and assessment, learners will be awarded a nationally recognised qualification by NOCN. This certification demonstrates that the holder has the skills and knowledge to deliver high-quality, occupant-centred retrofit advice in alignment with PAS 2035, supporting both professional development and progression into advisory or coordination roles within the retrofit sector.