New

Retrofit Liaison

£495.00 pp

As retrofit activity increases across the UK, the need for effective communication between installers, residents, and stakeholders has never been greater.

Duration

30 hours

Perfect For

Certificated

What You’ll Get

Certificate of Attendance

Delivery Mode

In person

Course Description

As retrofit activity increases across the UK, the need for effective communication between installers, residents, and stakeholders has never been greater. The Retrofit Liaison course introduces learners to the critical role of coordinating engagement, managing expectations, and supporting the smooth delivery of retrofit projects. Whether you’re working on-site, in housing, or within a community role, this course offers the skills and knowledge needed to connect people with the process and ensure successful outcomes.

Course Details

Why Choose This Course?

Retrofit success depends not only on technical delivery but on the trust, communication, and coordination that supports it. This course is ideal for those who serve as the link between retrofit teams, tenants, housing officers, and the wider community. It equips learners with practical tools for managing resident engagement, addressing concerns, and keeping projects on track. If you’re looking to build confidence in a people-facing role while supporting energy efficiency goals, this course is a strong step forward.

 

Content Overview

This course provides a practical foundation in resident and stakeholder engagement within retrofit projects, covering:

  • The role of the Retrofit Liaison in PAS 2035-aligned projects
  • Communicating retrofit plans clearly and effectively to residents
  • Managing expectations, concerns, and access issues
  • Understanding the resident experience – from assessment to completion
  • Supporting vulnerable households and identifying safeguarding concerns
  • Working with contractors, coordinators, and housing providers
  • Data protection, privacy, and professional conduct
  • Case studies and best practice in retrofit engagement

    The course blends practical scenarios with communication strategies to prepare learners for real-world challenges.

 

Entry Requirements

There are no formal entry requirements for this course. It is suitable for individuals working in or aspiring to work in tenant liaison, housing support, customer service, community engagement, or retrofit delivery roles. The course is accessible to those with strong interpersonal skills and a commitment to supporting positive outcomes in housing and sustainability.

 

Certification

Upon completion of the course, participants will receive a Certificate of Attendance from The Verdancy Group. This certificate can be used to support CPD and demonstrates a practical understanding of the communication and coordination skills required to support domestic retrofit projects. It also provides a foundation for progression into specialist roles such as Retrofit Advisor, Resident Liaison Officer, or Retrofit Coordinator.

  • Accreditation

Certificate of Attendance

  • Assessment
  • Endorsed by

NOCN

Retrofit Liaison

  • 30 hours
  • Certificated
  • Certificate of Attendance

£495.00 pp

Contact us

Course Reviews

“Following this project, I have learned a lot about the circular economy, what it means for the world and also what it means for me. I have learned that I can play a role in helping us achieve our goals in reaching an effective circular economy, whether that be in my day to day life or in within the work place."
Learner - Waste in the Circular Economy
“I have increased my knowledge and understanding of what climate is and what it means for the planet. I also have learned of the kinds of effects this is having on the planet and also the steps that need to be taken in order to transition to a circular economy with a focus on Net Zero."
Learner - Pathways to Net Zero
“After taking the ICT, Sustainability and net zero course, I have excelled my knowledge in climate change and its effects and also how to transition to become a circular economy company that uses zero waste. The advantages of going net zero are lower emissions so helps fight against climate change, boosts economic growth so can create more jobs for people.”
Learner - ICT, Sustainability & Net Zero
"I can influence others by raising awareness in regard to the economy. If I myself take care of the environment around me then this can encourage others to do the same which will result in a positive. It is imperative to lead by example as this has the biggest effect on people."
Learner - Climate Change
Previous
Next

Frequently Asked Questions

Our e-Learning courses are available 24/7.

We will agree a suitable time limit for the completion of the course with you to suit your circumstances.

The TVG learning team directly support users to progress and complete their course, acting as in–house practitioners. Guidance and support is available from our experienced and qualified trainers and assessors. Contact Learning@Theverdancygroup.Com to learn more.

We process and issue all certification for both TVG courses and external awarding bodies such as SQA, IEMA and REHIS. The timescale for the provision of certificates will be confirmed at the outset.

Yes, discounts are available for multiple users, speak to the team to find out more.

You might also like

Retrofit Liaison

  • 30 hours
  • Certificated
  • Certificate of Attendance
Find out more

Insulation and Building Treatments (Experienced Worker Practical Assessment)

  • 12 hours
  • Certificated
  • Level 3 NVQ Diploma
Find out more

Award in Assessing Domestic Dwellings for Retrofit

  • TQT 80 GLH 28
  • Level 4 Certificated
  • Level 4 Award
Find out more

Award in Understanding Repair and Maintenance of Traditional pre-1919 Buildings

  • TQT 20 GLH 14
  • Level 3 Certificated
  • Nationally Recognised Qualification
Find out more
Book this course