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People are at the heart of every business. Better informed people power the most effective organisations. Enabling managers and leaders to build and develop key skills, not only drives individual and collective performance but also helps to attract and retain top talent and keep you ahead of the game.
Our courses deliver meaningful learning content that provides immediate and ongoing value to your organisation.
This module helps learners identify the attributes of leadership and shows how these skills can
be best used in the modern workplace. We look at established models of leadership and guide
the learner in evaluating their own leadership style. Learners discover when team members are
engaged, and learn best practice in motivation, delegation, mentoring and empowerment.
Learning Outcomes for this module include:
-Better understanding of their responsibilities and how it applies to their role.
-Equipped to critically evaluate their own abilities and make improvements where required.
-Have the tools to follow up the course by creating a detailed personal development plan.
Perfect For – Workplace leaders
Course Duration – 45 Minutes
Delivery Mode – Online/Blended/Classroom
It’s estimated that up to 75% of us experience some degree of anxiety or nervousness when we’re addressing a crowd. This e-learning module has been designed to provide you with the skills needed to deliver a presentation confidently and professionally. It doesn’t matter if your learners are new to presenting or more seasoned speakers, our course will serve as a best practice guide to creating and delivering engaging and informative business presentations.
Learning Outcomes for this module include:
– Give the learner the tools to become confident in their presentation skills
– Enable the learner to develop their presentation skills with the best practice
Perfect For – Workplace leaders
Course Duration – 60 Minutes
Delivery Mode – Online/Blended/Classroom
Measuring organisational performance has become increasingly important, and there are two key reasons for this: Competition: Increased competition across markets and market sectors has led organisations to focus more keenly on results. Organisations are reviewing their performance to gain competitive advantage.
Accountability: Demands for accountability can now come from a wide range of stakeholders, such as the general public, the media and shareholders. You’ll approach the topic primarily from the perspective of you, the manager, but you’ll also look at the support provided by the wider organisation.
Learning Outcomes for this module include:
– Gain an understanding on how to lead teams to organisational goals.
Perfect For – Workplace leaders
Course Duration – 45 Minutes
Delivery Mode – Online/Blended/Classroom
This Module has been designed to demonstrate the importance of promoting personal development, and the role that managers can play in helping to plan and manage an individual’s professional progression. Learning Outcomes for this module include:
– Ability to identify training needs, manage conflict and conduct performance appraisals in a detailed and engaging way.
– Tools to manage employee expectations around development and plan and implement a CPD plan.
Perfect For – Workplace leaders
Course Duration – 60 Minutes
Delivery Mode – Online/Blended/Classroom
The follow-up to B ecoming an Effective Leader , this module seeks to build on earlier learning by further examining the key areas in which the successful leader must develop. We look at the practicalities of building and maintaining an effective team, including the areas of performance management, feedback and coaching. Widely established models are used to illustrate a best practice approach. Learning Outcomes for this module include:
– Understanding of the implications that their leadership approach can have on the members of their team.
– Self assessment of their strengths and weakness
– Ability to Improve performance and engagement within their team.
– Tools to produce a forward action plan.
Perfect For – Workplace leaders
Course Duration – 45 Minutes
Delivery Mode – Online/Blended/Classroom
We outline the importance of mental toughness in the modern workplace and explain how the learner can improve their levels of personal resilience. We also demonstrate how to recognise stress among fellow team members and look at steps that can be taken to foster a less tense working environment. A multiple choice knowledge check is included.
Learning Outcomes for this module include:
– Understand the importance of mental toughness and how to improve their levels of personal resilience.
– Ability to assess the levels of mental toughness in themselves and their organisation, and be able to chart the results of this.
– Describe how to produce a personal action plan.
Perfect For – Workplace leaders
Course Duration – 30 Minutes
Delivery Mode – Online/Blended/Classroom
We look at the benefits of financial competence, explain the difference between cash and profit and between financial accounting and management accounting. We also look at the purposes and structure of a balance sheet, a profit and loss account and a cash flow statement, and how to use financial statements to discover how a company is performing. Different models and theories are employed throughout to illustrate the various topics.
Learning Outcomes for this module include:
– Basic understanding of company finance.
– Ability to interpret financial statements.
– Effectively plan a budget.
Perfect For – Workplace leaders
Course Duration – 45 Minutes
Delivery Mode – Online/Blended/Classroom
This module explores various ways to lead innovation, along with how to implement change via a system of continuous improvement. It looks at some background to the topic, before demonstrating how to identify opportunities for innovation within one’s own organisation. We will also provide a best practice guide to creating and implementing a change management plan.
Learning Outcomes for this module include:
– An improved understanding of how innovation and change are realised within a business environment
– How to identify opportunities for innovation within the organisation
Perfect For – Workplace leaders
Course Duration – 40 Minutes
Delivery Mode – Online/Blended/Classroom
This module showcases practical techniques that any employee can utilise, and use real-world case studies to illustrate how high standards of customer service help businesses to prosper and grow. We look at the areas of environmental scanning, customer retention and assessing client satisfaction.
Learning Outcomes for this module include:
– Identify the most important factors in ensuring customer satisfaction in the modern marketplace
– Ability to appraise the ‘customer supply chain’ to identify SWOT
– Detail recommended strategies that will improve the organisation’s ability to meet customer requirements.
Perfect For – Workplace leaders
Course Duration – 30 Minutes
Delivery Mode – Online/Blended/Classroom
Efficiency and effectiveness are terms that often find themselves paired together, and both are needed for an organisation to achieve its goals and objectives. However, they are two distinct factors in performance, and every organisation must strike a balance.
Learning Outcomes for this module include:
– Help managers to understand the big picture in terms of organisational vision and mission
– Achieving objectives in a managerial role
– Delegates will personally analyse how they plan, manage their time, set targets and monitor progress to ensure continuous improvement.
Perfect For – Workplace leaders
Course Duration – 40 Minutes
Delivery Mode – Online/Blended/Classroom
We review the traditional sales process from beginning to end, with a view to identifying areas for improvement – whether this is internal to an organisation or a personal undertaking by a salesperson seeking to gain an extra edge. The module explains the sales process from prospecting and initiating contact, to getting past gatekeepers and delivering a polished pitch, through to overcoming objections and closing the sale.
Learning Outcomes for this module include;
– Ability to critically assess their effectiveness in meeting and exceeding customer requirements, and take steps to improvement where necessary.
– The learner will become acquainted with a range of core approaches and techniques that will improve sales performance in any industry.
Perfect For – Workplace leaders
Course Duration – 60 Minutes
Delivery Mode – Online/Blended/Classroom
This module will help learners to develop an understanding and ability to manage recruitment. We’ll demonstrate how human resource planning works in a business environment, and show managers how to plan and implement recruitment in line with legal and organisational requirements.
Learning Outcomes for this module include:
– An Understanding of the importance of HR planning, including the areas of forecasting demand, succession planning, staff retention, reward systems and managing redundancies.
– Describe the legal framework that governs recruitment and will understand how to execute a best-practice approach to each practical step of the process – from analysing the job requirements to advertising the position.
– Ability to analyse applications and conduct interviews, and how to select the most appropriate candidate.
Perfect For – Workplace leaders
Course Duration – 60 Minutes
Delivery Mode – Online/Blended/Classroom
The purpose of this module is to examine the importance of Continuing Professional Development (CPD) and explains the steps which the learner can take to improve and develop their professional self. We guide the learner in evaluating their own performance, identifying the most suitable learning style for them and setting short- and long-term goals.
Learning Outcomes for this module include:
– Be e quipped to take extra responsibility in managing their own development.
– Ability to undertake and evaluate planned development activities.
– The tools to reflect upon the impact that their learning has on workplace performance.
Perfect For – Workplace leaders
Course Duration – 30 Minutes
Delivery Mode – Online/Blended/Classroom
Over the course of 2015/16, an estimated 11.7 million working days were lost to work-related stress, depression or anxiety in the UK; it’s become the number one cause of long-term absence in the UK. As you might expect with such a prevalent issue, many organisations are taking steps to ensure that employees are properly supported and that any negative effect on business operations is kept to a minimum.
Learning Outcomes for this module include:
– Enabled to discover what can cause stress in the workplace
– How to identify triggers and causes
– Practical help on how to migrate and resolve issues regarding stress and conflict
Perfect For – Workplace leaders
Course Duration – 40 Minutes
Delivery Mode – Online/Blended/Classroom
Managing projects well is the key to success in most organisations, this module provides practice and detailed guidelines to successfully manage a project. Each stage of the process – from start-up to post-implementation review – is covered in detail, including factors such as managing constraints, setting goals, obtaining buy-in, establishing a team structure and communicating with stakeholders. We also look at taskboarding, the importance of regular reviews, managing risk and administering budget.
Learning Outcomes for this module include:
– Development of an improved understanding of the project management process, including the theory behind established practices.
– Armed with the practical skills required to manage a project from start to finish, and the many resources will serve as an on-going reference point.
Perfect For – Workplace leaders
Course Duration – 60 Minutes
Delivery Mode – Online/Blended/Classroom
This module will demonstrate the skills required to analyse complex problems and plan solutions, with an emphasis on creative and rational decision-making. We’ll examine the multifaceted difficulties that can arise in a professional context, and provide the means with which to apply decision-making techniques in assessing possible solutions.
Learning Outcomes for this module include:
– Understanding of how problem-solving relates to the leadership role.
– Help the learner become confident in using established problem-solving tools and techniques.
– Develop the ability evaluate possible courses of action and make sound decisions based on practical considerations.
Perfect For – Workplace leaders
Course Duration – 40 Minutes
Delivery Mode – Online/Blended/Classroom
This module will demonstrate how to build a strategy team and work together to create a strategic plan. We will look at how to turn a plan into action, identify critical success factors, as well as how to measure the plan’s ongoing success.
Learning Outcomes for this module include:
– How to build a strategy team and work together to create a strategic plan.
– How to turn a plan into action.
– Ability to identify critical success factors, as well as how to measure the plan’s ongoing success.
Perfect For – Workplace leaders
Course Duration – 45 Minutes
Delivery Mode – Online/Blended/Classroom
This series includes four lighthearted animated blogs on ‘Setting yourself up for success’
Burglar Bill, Staying Alive, Dealing with Change and Buy Me are the titles of the short videos
on how to get started with ‘Setting yourself up for success’
Perfect For – Workplace leaders
Course Duration – Approx 12 minutes for all
Delivery Mode – Online/Blended/Classroom
This module guides the learner through the increasingly crucial role that marketing plays in modern business. We look at how marketing has evolved to include the phenomena of social media, and provide up to date and practical advice on how to devise and execute an effective marketing campaign of their own. The user will learn how to undertake a marketing audit, conduct effective market research, identify markets and evaluate the competition, in addition to the practicalities of promotion.
Learning Outcomes for this module include:
– Understanding of t he concepts involved in managing marketing.
– Ability to review the effectiveness of marketing in their organisation.
Perfect For – Workplace leaders
Course Duration – 45 Minutes
Delivery Mode – Online/Blended/Classroom
The module provides a comprehensive overview of the middle management role and how it applies to your organisation, with a particular focus on the areas of strategy and vision, communication skills and personal development. We’re arming managers with the tools they need to achieve organisational goals and objectives.
Learning Outcomes for this module include:
– Tools to l earn to draft mission statements and vision statements.
– How to set strategic direction and identify different types of stakeholders.
– Ability to communicate effectively with members of their team and plan and execute a plan for personal development.
Perfect For – Workplace leaders
Course Duration – 45 Minutes
Delivery Mode – Online/Blended/Classroom
In this module we explain the concept of the macro environment and look at the impact that external factors can have on an organisation. Political, economic, social, technological, legal and environmental considerations are addressed in turn, as we demonstrate the various challenges that affect modern business.
Learning Outcomes for this module include:
– Managers will develop knowledge and understanding of the organisational environment
– Emphasis view to analysing how an organisation is affected by the macro environment
– They will learn how to conduct a full analysis of external factors and create an action plan accordingly.
Perfect For – Workplace leaders
Course Duration – 35 Minutes
Delivery Mode – Online/Blended/Classroom
This module looks at the important role of ethics and culture in an organisation, specifically how it impacts on and influences leadership style and organisational structure. Learners will be guided as they map the ethics and culture in your own organisation and review how this is reflected in your organisational structure and leadership style.
Learning Outcomes for this module include:
– Develop an understanding of what organisational culture and ethics mean in a practical sense.
– They will learn how they can then use this to improve your organisation’s performance.
Perfect For – Workplace leaders
Course Duration – 50 Minutes
Delivery Mode – Online/Blended/Classroom
Interested in our leadership courses? Get in touch to discuss how they could benefit you and your employees.
